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No More Billable Hours: The Move To Value-Based, Results-Based Pricing

Un-Billable Hour: Business Management Strategies for the Busy Lawyer

Shaun Jardine - Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm

I was delighted to join Jonathan Stark of Ditching Hourly on his podcast.

Value-based pricing vs. The Billable hour

In our latest podcast, we explore what exactly is meant by value-based pricing, the benefits it can bring to firms and how they can go about implementing it. To tackle this important topic, our Head of Professional and Business Services, Victoria Ritchie, is joined by two speakers with vast experience of working with firms on implementing value-based pricing, Shaun Jardine and Rhondalynn Korolak.

Pioneer Penguins with Shaun Jardine

This time the Nerds talk once more about value pricing (Katharina really uses any excuse), this time with Shaun Jardine, who once dressed up as a Penguin, just to proof a point! Get something to write for this episode, because we’ll workshop you

Legal Content Chat

Podcast with Becky Whittaker entitled “Is it finally time to ditch the Billable Hour?”

Ditching the Billable Hour with Shaun Jardine

In this episode, we chat with Shaun Jardine, Managing Director of Big Yellow Penguin, about innovative business pricing methods. Shaun, a "Recovering Lawyer" or a former solicitor and mediator, shares insights from his time as CEO at the law firm, where he spearheaded a value-based pricing project. He shares all about value-based pricing, where he first hears about it and how it can truly be helpful for your law practice. 

Ditch The Billable Hour: What To Do Instead!

Pricing your services for profit can be a challenge for most business owners.  And in some industries like bookkeeping, accounting and legal, it’s been tradition to price by the hour.  But this week, my special guest will challenge you to think differently about your pricing, especially if you’re a lawyer!

Special guest from the United Kingdom, non-practising lawyer Shaun Jardine and author of Ditch the Billable Hours and I have a lively discussion on pricing and how value-based pricing can be beneficial not just to law firms but others who traditionally price by the hour.

Is Value-Based Pricing the Solution to Legal Billing Woes?

In this podcast episode, host Gary interviews Shaun Jardine, a UK lawyer and value-based pricing expert. Shaun discusses his dissatisfaction with the billable hour system and advocates for value-based pricing, which aligns legal fees with the value provided to clients.

Legally Speaking

In January 2024 I was delighted to be asked to feature on Rob Hannas podcast Legally Speaking. It was an interesting interview…at least it was for me. I had no idea what Rob intended asking in advance and it was clear he had done his homework!

We talked about my legal career including why I am a fan of mediation.

  • Some insights from my  experience of leading a law firm.

  • How value-based pricing could redefine legal billing.

  • The pivotal role of technology in modernizing legal practices.

  • Applying Kotter's 8 Steps for effective strategic transitions.

  • Join the VBP Movement: Discover a community advocating for innovation in legal services.

The Renegade Lawyer Podcast

Ditching the Billable Hour with Shaun Jardine: A Revolutionary Approach to Law Firm Pricing

I was delighted to be invited on to The Renegade Lawyer Podcast hosted by US lawyer Ben Glass.

We had quite a lot in common. We have both written about our dislike of the billable hour…and we both were qualified football referees…Ben is still refereeing soccer!

In addition to running his own law firm with his son Brian, Ben has created a group called Great Legal Marketing, which has been helping solo and small firm lawyers make more money, get more clients, and still get home in time for dinner.  He calls it the TheGLMTribe.com

Listen to the podcast. It was great fun to do. If you enjoy it, also listen to one of Ben’s other podcasts with a matrimonial lawyer called Marco Brown- some great content in that one as well.

Redefining Worth - Why Professional Services are Moving to Value-Based-Pricing

My second interview for the Boss-To-Boss Podcast, but my first time being interviewed by Victoria Losty.

If you listen to this podcast, you will discover Victoria had spent quite a bit of time reading the book.

We talked about value and legal services and even touched on why people buy Fairtrade bananas…it’s not as odd as it may seem!

The Power of Value-Based Pricing

In February 2024 I joined Stephanie Everett, the President of Lawyerist, on her podcast. Stephanie leads the Lawyerist Lab programme and is the co-author of the bestselling book The Small Firm Roadmap.

The Lawyerist has a refreshing approach to law firm management. Whist US based, the website and their materials are well worth looking at regardless of where you are in the world

Implementing A Pricing Strategy That Reflects Value For Your Firm, Lawyers, And Clients

A webinar recording  from January 2024 as part of the Osprey Approach Empowering Law Firm Leader series
In this episode,  Amy Bruce and I discuss:

  • Why firms need to ditch the billable hour

  • How to successfully implement value-based pricing

  • The role of the Pioneer Group

  • How to manage failure

The Billable Hour versus Value-Based Pricing

I thoroughly enjoyed this podcast with Justin Askenazy from the ALA. It was one of the only podcasts where Declan the penguin actually featured in real (inflatable life)!

We talked about shifting your billing method to value-based pricing (VBP) and managing mindset changes and how billing policies can affect other key areas of legal administration, such as succession planning and recruiting young talent

Stop Billing Hours! Why and How To Embrace Value Pricing

In Jan 2024 Shaun joined US lawyer Elise Holtzman who hosts a podcast called “The Lawyers Edge” to discuss all matters value-based pricing.

Value-based pricing. An interview with Katchr

29th September 2023.
Katchr and Big Yellow Penguin have long shared a vision of bringing about positive change in law firm business processes. Katchr MD Graham Moore interviewed BYP’s founder Shaun Jardine, who shared some of the most common business practices that are keeping legal firms stuck in the 20th century.

Graham also delves into his dark and seedy past regarding stand-up comedy and Marathon (now Snickers) chocolate bar commercials.

Older Podcasts

  • Value-based pricing : why it makes sense.

    Below is a link to a podcast recorded in December 2022 for Legal News Wales as part of their Legal Sector Resilience series. You won’t be surprised to hear that it dealt with value-based pricing. We had a great chat, and no editing was required!

    During the conversation Emma Waddingham and I explored value pricing; why law firms are moving away from the billable hour towards charging for legal services based on a price that’s fair to both the customer and the law firm - a price that reflects value for both parties and has wide-ranging benefits.

  • An Introduction to Value Pricing

    This webinar is a brief introduction to the advantages of ditching the billable hour and embracing value pricing in the legal sector.

    Learn how value is assessed, how lawyers can capture it and the benefits that value pricing brings to clients, law firms and most importantly the lawyers.

    Learning objectives: How lawyers price now - What do customers want - What is value? - Value Pricing defined - Common myths - Why change? - New mindset – Objections - Meeting the customer - Questions for the customer - Questions for your lawyers - Golden rules – Advantages – Customers - Law firm – Lawyers - Start the journey.

  • Introduction to value-based pricing for conveyancers

    On 21st July 2022 I conducted a training webinar for readers of Todays Conveyancer magazine dealing with value-based pricing for the conveyancing sector. The training was well received, and comments and feedback included

    “I just wanted to say “thank you” for a highly informative webinar yesterday. It has given me just the ammunition I need to force a review of the way my firm handles initial enquiries. Watch this space!”

    “Just a quick note to say that I thought your presentation was very good and that it gained some good traction at this end”

    Todays Conveyancer have added the webinar to their permanent training library. If you would like to view the session please follow the link below.

  • Law Society England & Wales Presentation 16th May 2022.

    Introduction to improved profit margins for small and medium firms: win, price, do and repeat.

    Presentation by Shaun Jardine and Scott Simmons.

    Feedback from delegates who attended this event reported:

    “It has made a huge difference. The webinar was packed with value and take always to implement. I have recently made the career move to a self-employed Consultancy role and I want to make the move to value pricing. The webinar has brought me one step further to achieving that goal. Both Scott and Shaun were excellent speakers and were very engaging. They are great ambassadors for change in the legal profession. Change that is long overdue.“

    “Made me think about how I price legal services“

    “It's given me a lot to think about in putting a price on the value of my services to my clients.“

    “Great focus on value pricing.“

    “I gave a quote the day after that I wouldn't normally have given, and the client accepted it“

    “Increased understanding of clients’ requirements and expectations when using legal services.”

    “I was already using value pricing in my practice, but the course has confirmed that I am on the right track.”

    “Reinforced what we are trying to offer now.”

    "I picked up a few very useful nuggets that I can use within our firm.”

    “Confidence to be more robust and confident in pricing of work.”

  • Know Your Worth, a Formulaic Model for Value Pricing

    A podcast interview I gave to Dan Holt of Boss Digital as part of the Boss-to-Boss Series

  • Conveyancing Fees: What’s Next?

    In this podcast first broadcast on 18th July 2022 I was the guest of David Opie from the Today's Conveyancer magazine we discussed the opportunity for conveyancing firms to charge more for their work.

    We discussed the "unscientific LinkedIn survey" (see my blog), where I established that 78% of consumers would pay over £2000 for the conveyance of a property worth £650,000. And yet, a subsequent online search found that none of the online quotation engines tested provided a figure any where near that. We also discussed the tactics for helping conveyancing firms understand the needs and wants of home movers, before providing a price.

  • Value Pricing for Lawyers

    The Priggya Arora Show

  • Hanging up Your Legal Boots - The Options Available to Solicitors Considering Retirement

    1st September 2022

    Deciding to sell, merge or shut down a solicitor’s practice is not an easy decision to make, and probably one of the most stressful, emotional and challenging.
    In this webinar held on 1st September Chaired by Shaun Jardine , a group of legal industry experts explain what they consider are the most important things for law firm owners to consider when seeking to dispose of or shut down their businesses, and the legal and compliance hoops that must be jumped through.
    The 90-minute webinar explored the options open to solicitors considering closing or disposing of all or part of their firm and how they might go about doing that
    To view this webinar email Shaun@bigyellowpenguin.co.uk and a link to a private You Tube Channel will be sent to you.

    Meet the panel
    Shaun Jardine – Big Yellow Penguin – Event Chair.

    Viv Williams – Viv Williams Consulting Mergers, sales. Options available
    Viv is a leading consultant to law firms specialising in strategy, structure, and management. Viv has written two books on Law firms management, is an avid writer in the legal press and an accomplished public speaker.

    Andrew Allen- Francis Clark – Tax, Structure and Accountancy Aspects
    Andrew is the head of PKF Francis Clark’s specialist national legal sector team and currently advises in the region of 100 law firms across the UK, ranging from Top 100 firms to sole practitioners
    Andrew is the past chair of the ICAEW Solicitors’ Special Interest Group which works closely with national bodies that both represent and support the legal sector.
    Andrew is currently a committee member of the Law Management Section of the Law Society and contributes to LawNet’s annual financial benchmarking annual report.

    Jenny Screech- Howden (UK) Group Ltd
    Jenny works with Howden Insurance Brokers Ltd, supporting their professional indemnity insurance (PII) proposition for solicitors and other legal professionals. Her experience in the solicitors' PII market dates back to her arrival in London in 2000, at which time she also re-qualified as a solicitor in this jurisdiction. Jenny was initially engaged as a claims solicitor at the Solicitors’ Indemnity Fund and then at Zurich Insurance. In 2004 she moved to the underwriting side of the business and led Zurich’s Legal Professions team from 2008 until 2016. Prior to her career in the insurance industry, Jenny practised as a barrister and solicitor in New Zealand for fifteen years.

    Tracey Calvert- Oakhalls Consultancy Ltd
    Tracey Calvert. Tracey is a lawyer and a regulatory, compliance and ethics specialist. She is a regular speaker and trainer on these topics and has delivered presentations both within the UK and internationally. She is the Co-Chair of the International Bar Association’s Professional Ethics Committee and is on the editorial board of the Law Society’s Legal Compliance Bulletin. She is a contributor to ‘Cordery on Legal Services’ and has written several books on compliance and ethics including ‘Risk and Compliance Questions and Answers’